Cancellation & Refund Policy
🤎 Please Read Before Ordering
Because The Cozy Scoops Shop is a small business and our orders are curated through our scoop system, all cancellation requests must be made within 48 hours of placing your order.
Here’s why that 48-hour window is important:
1. You place your order.
2. You have 48 hours to change your mind. During this time, you can contact us to request a cancellation and receive a full refund.
3. After 48 hours, I begin purchasing inventory based on the orders that have been placed. I use the funds from those orders to replenish the products and quantities I anticipate needing to fulfill them.
4. Once that inventory has been purchased, the funds from any order has already been committed to the business.
If you request a cancellation after the 48-hour window, I will have already spent the majority of your order payment purchasing inventory needed to fulfill your order.
At that point, cancelling your order creates a situation where:
- The inventory you’ve helped me purchase is still on its way to my business.
- Your order is no longer there to consume that inventory.
- I still owe you a refund for the full amount of your purchase.
- The money used to purchase that inventory is no longer available from that order.
- I will have to use personal funds to cover your refund.
- I am then left with additional inventory that I purchased based on your order, without the order that inventory was intended to fulfill.
As a very small business, I cannot afford to absorb those losses.
For this reason, cancellations and refunds are only available within 48 hours of purchase.
Once the 48-hour window has passed, all sales are final.
Please take a moment to make sure you’re ready to commit to your order before purchasing. I want everyone to have a wonderful experience with The Cozy Scoops Shop, while also making sure I’m able to continue running the business responsibly.
🤎 Thank you for understanding.
Your support allows me to keep bringing in new products, creating surprise experiences, and growing this little business. I truly appreciate every order and the trust you place in me.